Service Improvement and Transformation
Tom leads Baxendale’s Improvement and Transformation work. He specialises in supporting organisations and systems to design and implement integrated, transformative models of care, along with ensuring they have the structures, processes and cultures to successfully implement them.
From service level change to full system solutions, Tom works closely with the executive team to identify and fully understand what they need and using this insight to develop strategic and operational solutions that work. Knowledge transfer is crucial to his approach – working closely with service and transformation teams to ensure they have the capacity and capability to deliver.
Prior to joining Baxendale, Tom worked for PwC’s Advisory team, specialising in operations, complex procurement and transformation. Before becoming a Management Consultant, Tom was a secondary school English teacher, leading his school’s English faculty.